Privacy Policy

1. Who We Are

Action for Wellbeing is a registered charity in England and Wales (charity number 1179365). We are the data controller for information collected through this website.

Data Controller: Action for Wellbeing
5A Far Close Drive, Arnside, Lancashire, LA5 0BG
Email: hello@actionforwellbeing.uk
Phone: 07568 704 638

2. What Personal Data We Collect

We collect the following personal data when you use our contact form:

• Your name
• Your email address
• The subject and content of your message
• Your GDPR consent confirmation

If you consent to analytics cookies, we also collect anonymised website usage data via Google Analytics 4 (page views, approximate location at country/region level, device type). This data contains no personally identifying information.

We do not collect sensitive personal data (such as health information) through this website.

3. Legal Basis for Processing

4. How We Use Your Data

• To respond to your enquiry
• To improve our website based on anonymised usage data (analytics, with consent only)
• We will never use your contact details for marketing without your explicit opt-in consent
• We will never sell, rent or share your personal data with third parties for their own marketing

5. How Long We Keep Your Data

Contact form submissions are retained for 12 months and then securely deleted. If your enquiry results in an ongoing relationship (e.g. volunteering), data will be retained for as long as necessary and then deleted within 12 months of the relationship ending.

6. Who We Share Your Data With

We use the following third-party processors:

• Formspree Inc. — processes contact form submissions. Data is transmitted securely (HTTPS) and not used for any purpose other than delivering your message to us. Formspree Privacy Policy
• Google Analytics 4 (only if you consent to analytics cookies) — anonymised website analytics. IP anonymisation is enabled. Data is stored on Google's servers. Google Privacy Policy
• Google Maps — an embedded map on our Contact page may set cookies when you interact with it. See our Cookie Policy.

We do not transfer your personal data outside of the UK/EEA without appropriate safeguards in place.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — ask us to delete your data ("right to be forgotten")
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw any consent you have given at any time

To exercise any of these rights, email hello@actionforwellbeing.uk. We will respond within 30 days.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

We would appreciate the opportunity to resolve any concerns directly before you contact the ICO.

9. Cookies

For full information about the cookies we use, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.